The challenge
An historic five-star beachfront hotel in the Algarve, Dona Filipa has a rich heritage rooted in its royal namesake, Philippa of Lancaster, who married into the Portuguese royal family in the 14th century.
Despite this rich narrative foundation, the existing identity lacked a cohesive visual system capable of connecting its heritage, luxury positioning and contemporary guest experience. The challenge was to create a brand that felt both authentically heritage-led and relevant to a contemporary international audience.
The approach
The rebrand was built around the concept of a modern heraldic identity system, drawing directly from the hotel’s royal association while aligning with established visual traditions within the wider hotel group.
A bespoke heraldic emblem was developed as the central brand mark, incorporating symbolic elements that reflect both history and place: a crown referencing the royal connection, a castle representing the property itself, the Portuguese royal shield, and the pelican in piety — a symbol of nurture and protection.
The emblem became the foundation of a structured identity system, balancing historical authenticity with clarity, consistency and modern application. A restrained two-colour palette ensured consistency across all touchpoints, enabling bold yet functional applications throughout the guest experience.
The outcome
The identity was rolled out across a wide range of physical and digital applications, creating a cohesive and recognisable presence throughout the hotel environment.
In-room materials such as door hangers and key systems were designed with clear functional hierarchy, improving guest usability while reinforcing the brand system. Operational materials were considered alongside guest-facing communications, recognising that brand experience is shaped as much by everyday interactions as by marketing campaigns.
A supporting digital and campaign system extended the identity into marketing channels, combining location-led imagery with lifestyle content tailored to specific audience segments. This ensured the brand could adapt across demographics while maintaining a consistent visual and tonal language.
Email marketing was introduced as a core communications channel, enabling more targeted, timely and personalised messaging aligned with seasonal demand and booking cycles. Integrated CRM systems allowed performance tracking and segmentation, supporting more targeted campaign planning, improved engagement and measurable marketing performance.
